CA Service Management

  • 1.  Service Desk 17.0 Employed Role

    Posted Jan 17, 2018 03:10 PM

    Hi! Every one, I am already planing the migration of service desk from 14.1 to 17.0 and have a simple question in this moment:

     

    Is the Self Service still on Service Desk 17.0 like 14.1?

     

     

    thanks!



  • 2.  Re: Service Desk 17.0 Employed Role
    Best Answer

    Broadcom Employee
    Posted Jan 17, 2018 03:19 PM

    Hi Walter,

     

     You may have the Self service!

     

    Please find the additional documentation in regards the 17.0 GA Release info i.e.

     

    https://docops.ca.com/ca-service-management/17-0/en/release-information/ca-service-management-release-17-0

     

    Regards,

    Maheshwar Kusuma



  • 3.  Re: Service Desk 17.0 Employed Role

    Broadcom Employee
    Posted Jan 17, 2018 03:23 PM


  • 4.  Re: Service Desk 17.0 Employed Role

    Posted Jan 17, 2018 03:41 PM

    Hi Maheshwar_Kusuma thanks for the answer, and I am in shock, I have a few customizations for a multiples Self Services Roles in Service Desk 14.1. I need to move it out to Service Catalog?



  • 5.  Re: Service Desk 17.0 Employed Role

    Broadcom Employee
    Posted Jan 17, 2018 03:49 PM

    The Employee interface still exists in SDM 17.0.

     

    Are you needing some additional information?



  • 6.  Re: Service Desk 17.0 Employed Role

    Posted Jan 17, 2018 03:53 PM

    Hello,

     

    We upgraded to 17.0 and have seen that the employee portal and it is still valid and is just like previous versions.