Hi! Every one, I am already planing the migration of service desk from 14.1 to 17.0 and have a simple question in this moment:
Is the Self Service still on Service Desk 17.0 like 14.1?
thanks!
Hi Walter,
You may have the Self service!
Please find the additional documentation in regards the 17.0 GA Release info i.e.
https://docops.ca.com/ca-service-management/17-0/en/release-information/ca-service-management-release-17-0
Regards,
Maheshwar Kusuma
In addition to the above details, You may also want to review this document on Employee and Guest interface
https://docops.ca.com/ca-service-management/17-0/en/administering/configure-ca-service-desk-manager/configure-the-ca-sdm-environment/how-to-configure-the-employee-and-guest-interface
Hi Maheshwar_Kusuma thanks for the answer, and I am in shock, I have a few customizations for a multiples Self Services Roles in Service Desk 14.1. I need to move it out to Service Catalog?
The Employee interface still exists in SDM 17.0.
Are you needing some additional information?
Hello,
We upgraded to 17.0 and have seen that the employee portal and it is still valid and is just like previous versions.