Hi! I am planing the migration from Service Desk 14.1.4.01 to 17.0 and of course I am reading the documentation and I see two forms to migrate the application
the first one is using the migration console incluede I am understod that this is include de ISO.
the second one is using Use the Swing Box Method to Upgrade/Migrate to CA SDM 17.0
Currently I have Windows Server 2012R2 For the application Server and SQL Server 2012(Customer A) and SQL Server 2014 (Customer B)
First method: accordin whit the supportability-matrix with my actual version of SO and SQL Server I will be fine at least until the new Service Desk manager version, and technically I can upgrade in the same system.
Second Method: if the second method need another Server for the application then I am only see for my case that this method is for upgrade also the Aplication Server and SQL Server to 2016. I read that this is the preffer method is this right?
which method did you use?