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Migration from Service Desk 14.1.4.01 to 17.0

Question asked by walxarus on Jan 17, 2018
Latest reply on Jan 19, 2018 by Paul_Coccimiglio

Hi! I am planing the migration from Service Desk 14.1.4.01 to 17.0 and of course I am reading the documentation and I see two forms to migrate the application

 

the first one is using the migration console incluede I am understod that this is include de ISO.  

the second one is using Use the Swing Box Method to Upgrade/Migrate to CA SDM 17.0 

 

Currently I have Windows Server 2012R2 For the application Server and SQL Server 2012(Customer A) and SQL Server 2014 (Customer B)

 

My thoughts:

 

First method: accordin whit the  supportability-matrix with my actual version of SO and SQL Server I will be fine at least until the new Service Desk manager version, and technically I can upgrade in the same system.

 

Second Method: if the second method need another Server for the application then I am only see for my case that this method is for upgrade also the Aplication Server and SQL Server to 2016.  I read that this is the preffer method is this right?

 

which method did you use?

 

Thanks!!!

 

 

 

 

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