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custom notification limit 1000 characters - empty mail when reaching the limit

Question asked by ahd on Jan 18, 2018
Latest reply on Jan 18, 2018 by David-Ng

Dear Guys,

 

we are currently testing CA SDM as a new product for our support. During customization we encountered an issue with custom notification beeing limitid in length.
As docops states, custom notifications are limited to 1000 characters, but we are experiencing issues with notifications well below 1000 characters (approx: 600) and are now looking for a solution to this issue.
Is there any configuraion option to increase this limit or, if not, at least reach the given limit of 1000 characters?

 

The sent mail is empty, when we are over this limit.

 

Kind regards,
Tobias

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