AnsweredAssumed Answered

New values are not getting updated in CIs permanently.

Question asked by Sunilpatel on Jan 20, 2018
Latest reply on Jan 22, 2018 by Sunilpatel





Hello Team,

There is an issue in CA SDM in which we are unable to update the warranty end date and expiration date of multiple devices.
We identified the root cause of the same, the updated attributes were unable to map in our database.

When we edit the CI and update the values and click on save. It saves the value and it also shows the updated values but as soon as we again click on edit it automatically populates the old values.

updated  values are not mapped in db, it is also not reflecting in the SQL logs but changes made on CI are reflected on Versioning.

If any one faced this issue in CA SDM 141. , let me know the troubleshooting steps.



Sandeep kumar