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WebView -  Error retrieving permissions. Status code: 503

Question asked by osvaldog on Jan 21, 2018
Latest reply on Jan 23, 2018 by Hallett_German

Hi,

I'm having trouble to see webview, I'm getting this error from TC Messages

Error retrieving permissions. Status code: 503
I'm running APM  in my local enviroment
linux mint 18.3 
APM v= 10.5.1.8
I've seen this links
 
and I've checked this possible cause, but I've made that changes in IntroscopeWebView.properties like this
===========================================================================================
# The port on which WebView listens for HTTP traffic
introscope.webview.tcp.port=8080

 

# The WebView application context path. This string will be appended
# to the fully qualified hostname and port to form the WebView root URL.
# For example:
# If context path is... WebView root URL will be...
# / http://yourhost.yourdomain.com:8080/
# /WebView/ http://yourhost.yourdomain.com:8080/WebView/
introscope.webview.context.path=/

 

# Some single sign products can include headers that push header size
# over the Jetty default limit of 4096. This is usually seen as an HTTP 413.
# This property allows increasing the header limit over the default setting.
introscope.webview.request.headersize=8192
#################################
# Enterprise Manager Locations and Names
#
# ================
# Settings WebView uses to find the Enterprise Manager

 

introscope.webview.enterprisemanager.tcp.host=AR-NT-88
introscope.webview.enterprisemanager.tcp.port=5001
introscope.webview.enterprisemanager.webserver.tcp.port=8081

 

# URL that points to the root of the Enterprise Manager REST API
introscope.webview.enterprisemanager.rest.base=http://{EM_HOST}:8081/apm/appmap
===========================================================================================
I restarted WebView
In addition I've cleared cache data in browser,
IntroscopeWebView.log show me this error
===========================================================================================
1/21/18 10:52:37.315 AM ART [INFO] [WebView.Login] Logged out user "admin"
1/21/18 10:52:37.346 AM ART [ERROR] [WebServer.RemoteClientConnectionManager] Unable to connect to EM AR-NT-88:5001,com.wily.isengard.postofficehub.link.net.DefaultSocketFactory - java.util.concurrent.RejectedExecutionException: Task com.wily.introscope.client.ConnectionListenerList$5@2c2fdd4a rejected from java.util.concurrent.ThreadPoolExecutor@661b4b59[Shutting down, pool size = 1, active threads = 1, queued tasks = 0, completed tasks = 2]
1/21/18 10:52:37.347 AM ART [INFO] [WebView.Login] Logged out user "WilyWebView"
1/21/18 10:52:37.351 AM ART [INFO] [WebView] The WebView application has successfully stopped.
1/21/18 10:52:37.395 AM ART [INFO] [org.mortbay.log] Stopped SocketConnector@0.0.0.0:8080
1/21/18 11:00:52.440 AM ART [WARN] [org.mortbay.log] 249 threads could not be stopped
1/21/18 11:00:52.482 AM ART [ERROR] [WebView] Unable to establish connection with remote resource at http://ar-nt-88:8080/apm/appmap/private/extension!
java.net.ConnectException: Connection refused (Connection refused)
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:589)
at java.net.Socket.connect(Socket.java:538)
at sun.net.NetworkClient.doConnect(NetworkClient.java:180)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:432)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:527)
at sun.net.www.http.HttpClient.parseHTTPHeader(HttpClient.java:781)
at sun.net.www.http.HttpClient.parseHTTP(HttpClient.java:647)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1569)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.j

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