CA Client Automation

Hi

How can I integrate ServiceNow with CA Client Automation?

I need to feed  CMDB  Service Now with the information of Client's inventory 

thanks for your help.

Regards

You can use web services.

Richard Lechner

Principal Engineering Services Architect

CA Technologies

Mobile: +1 703 655 7161 | Richard.Lechner@ca.com

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For simple integration (opening of tickets), you would most likely just use a query based policy to send an email to Service Now. This is the method we have historically used to ‘integrate’ with other non-CA help desk solutions. Service Now should have the ability to accept emails to generate tickets.

Steve McCormick, ITIL

CA Technologies

Principal Services Consultant

Stephen.McCormick@ca.com

<mailto:Stephen.McCormick@ca.com>

There is no OOB integration module for Service Now, and I don’t know of any field developed module. You have two options basically:

•   Use Web Services to develop your own integration module.

•   Use a scheduled report with a CSV, XML or ODBC export to create the data you need in a format which can be imported into Service Now. This is probably the easiest option but it is dependent on Service Now having a data import option.

Steve McCormick, ITIL

CA Technologies

Principal Services Consultant

Stephen.McCormick@ca.com

<mailto:Stephen.McCormick@ca.com>