CA Service Management

Hi SD Team

We one custom Field "Branch/SIte"on incident create on Employee Role like below

When we click ...we can see list of branches in the form of Hirarchy like below

THe same Custom Field "Branch/Site" is on ANalyst role also on Incident Form. But when we click on it to select the branches...its not coming in Hirarchy like we getting on EMployee role...its coming all the branches as a no.of list which making us time to select the correct branch of correct location.... Please advise how to make it same as employee....

Note that the Custom field attribute is same for both the fields.

Hi Aamir,

Just based on the screen prints it appears on the Analyst form, the field is defined as normal macro (i.e. dtlLookup) where as on the Hierarchical lookup macro (i.e. dtlHier). 

Please double check the definitions on the forms where it is used.

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Kind Regards,

Brian

Hello,

You need to create a hiersel and hierload form after that your field need to change to dtlHier 

Regards,

Dear Yona

Will you please elaborate

On 22-Jan-2018 8:22 pm, "yona1987" <communityadmin@communities-mail.ca.com>