Need step by step introduction.
This page in our documentation should help: Define Document Templates - CA Service Management - 14.1 - CA Technologies Documentation
Did the documentation that Jon_Israel provided assist you?
If so, please mark his answer as correct so that this thread can be closed.
Heiko, you would need to add additional tags for your additional data fields:
--copy the kt_document_template.htmpl file from sdm-install\bopcfg\www\htmpl\default to sdm-install\site\mods\www\htmpl\default and then modify this file in sdm-install\site\mods\www\htmpl\default to add additional tags for the data fields you would need to add to the knowledge template
--log into sdm web interface as administrator and then Administration->knowledge->documents->document templates
and right click on the template you would like to modify and choose edit and then add the tags you added to the kt_document_template.htmpl file
--run "pdm_webcache -H" on the sdm server and on browser side clear/delete the temp files
Hope this helps. Thanks _Chi
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