AnsweredAssumed Answered

GRLoader error's as incidents

Question asked by sharamateti on Jan 24, 2018
Latest reply on Jan 24, 2018 by Jon_Israel



We are only updating the CI's using GRLoader which is simple to read the xml and update in the database but the requirement is to capture all the CI's in the xml which are not already in CMDB and create a incident with the list.


As for this requirement, we are only suppose to update the CI's but should not create them. If we create the incident with the list of CI's then that group will investigate why the CI's were not created manually.


I was trying for a simple solution else i should build a new integration using the visual studio