AnsweredAssumed Answered

Category selecting window didn't close up in the employee UI

Question asked by hassan.lagroubi on Jan 24, 2018
Latest reply on Jan 30, 2018 by Alex_Perretti

Hello guys,

Asking your help regarding searching employee own tickets, when searching by category, after hitting the selected category, the window is not closed, employee must close the window.


This behavior is not the same when analyst searches incidents.


I found that path when searching categories in employee UI is not the same like analyst


employee path: http://SDM_@ip:8080/CAisd/html/cst_popup_frames.html?POPUP_URLIX=0+popuptype=1 

analyst: http://SDM_@ip:8080/CAisd/html/popup_frames.html?POPUP_URLIX=0+popuptype=1