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Why would a user NOT see re-thread option in flowdock?

Question asked by RobRooney1362410 on Jan 24, 2018
Latest reply on Jun 20, 2018 by ZiggyTheMan

I have a user that has written replies in Flowdock that should be rethreaded to another chat.  When I visit her computer I see she does NOT have the re-thread icon on her Chat message.  What would prevent the icon from appearing?  She also cannot drag and drop per the instruction.