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Bulk Incident Creation Process

Question asked by ArunavaS on Jan 24, 2018
Latest reply on Jan 24, 2018 by Jon_Israel

Hello team,

 

I want to understand a feasibility for bulk ticket creation in ServiceDesk 14.1.

 

We have spreadsheet and each row having the mandatory field values populated (like category/priority/status/summary/description,customer etc). We need a process to convert each row to a ServiceDesk ticket in a bulk, better saying automatically. Is it possible? Does anyone did it before? Is it safe to go? Any suggestion will be very much welcome.

 

Thanks

ArunavaS

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