Hi Ca family
We are planning to upgrade from ca sdm 14.1.0 to ca sdm 17.0
we need step by step procedure to upgrade and what are the changes required in ca directory.
what re the files need to backup
Thanks in advance.
Please refer to this documentation for the update steps:
Upgrade to CA Service Management 17.0 - CA Service Management - 17.0 - CA Technologies Documentation
You may want to go though this link which contains a youtube video presenting with the installations steps
below is the root link for 17.0 version product
I would recommend you go through the support matrix and the pre-requisites section for eliminating the initial road blocks that can be time saving moving forward.
Youtube Link: https://www.youtube.com/watch?v=kv9ihcDjLNk
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