CA Service Management

  • 1.  CA SDM 14.1 TO CA SDM 17.0 upgradation process

    Posted Jan 25, 2018 01:53 AM

    Hi  Ca family

     

     

    We are planning to upgrade from ca sdm 14.1.0  to ca sdm 17.0 

     

    we need step by  step procedure  to upgrade and what are the changes required in ca directory.

     

     what re the  files need to  backup 

     

    Thanks in advance.

     

    Regards,

    vijaybabu



  • 2.  Re: CA SDM 14.1 TO CA SDM 17.0 upgradation process
    Best Answer

    Posted Jan 25, 2018 02:20 AM

    Hi Vijay,

     

    Please refer to this documentation for the update steps:

     

    Upgrade to CA Service Management 17.0 - CA Service Management - 17.0 - CA Technologies Documentation

     

    ===

    Kind Regards,

    Brian



  • 3.  Re: CA SDM 14.1 TO CA SDM 17.0 upgradation process

    Broadcom Employee
    Posted Jan 25, 2018 02:22 AM

    Hi Vijay,

     

    You may want to go though this link which contains a youtube video presenting with the installations steps

     

    Link: https://docops.ca.com/display/CASM/.How+to+Deploy+CA+Service+Management+17.0+vAlbany

     

    below is the root link for 17.0 version product

     

    Link:  https://docops.ca.com/ca-service-management/17-0/en/

     

    I would recommend you go through the support matrix and the pre-requisites section for eliminating the initial road blocks that can be time saving moving forward.



  • 4.  Re: CA SDM 14.1 TO CA SDM 17.0 upgradation process

    Broadcom Employee
    Posted Jan 25, 2018 02:26 AM