AnsweredAssumed Answered

Cannot create a Project attribute. Why?

Question asked by juanv on Jan 25, 2018
Latest reply on Feb 27, 2018 by giriraj.gupta1

Hi everybody.

We are facing a rare problem in a brand new installation of CA PPM 15.3 Patch 1

After validating that everything is ok with CA PPM, New UX, Jaspersoft, DWH and PMO Accelerator (csk), we tried to customize the Project object, but got the following error: ERROR Unable to communicate to the PPM server. Please try again and if problem persists contact your system administrator.

 

 

The error occurs right after pressing the 'New' button. We never get to see the creation form.

Also, it shows up when pressing the 'Filter' button in the same page.

 

The errors in the app-calog are as follows:

 

Pressing the 'New' button:

ERROR 2018-01-24 14:44:56,077 [http-nio-80-exec-16] xbl.ODFObjectQueryHandler (clarity:admin:5140020__6AE013ED-B49D-47DF-B0A3-B12D810A21BE:odf.newObjectDefinitionAttribute) ODF could not retrieve object:
ERROR 2018-01-24 14:44:56,077 [http-nio-80-exec-16] xbl.ODFObjectQueryHandler (clarity:admin:5140020__6AE013ED-B49D-47DF-B0A3-B12D810A21BE:odf.newObjectDefinitionAttribute) ODF could not retrieve object:
ERROR 2018-01-24 14:44:56,155 [http-nio-80-exec-13] xbl.ODFObjectQueryHandler (clarity:admin:5140020__6AE013ED-B49D-47DF-B0A3-B12D810A21BE:odf.newObjectDefinitionAttribute) ODF could not retrieve object:
ERROR 2018-01-24 14:44:56,171 [http-nio-80-exec-13] xbl.ODFObjectQueryHandler (clarity:admin:5140020__6AE013ED-B49D-47DF-B0A3-B12D810A21BE:odf.newObjectDefinitionAttribute) ODF could not retrieve object:

 

Pressing the 'Filter' button:

ERROR 2018-01-24 14:46:30,338 [http-nio-80-exec-17] xbl.ODFObjectQueryHandler (clarity:admin:5140020__6AE013ED-B49D-47DF-B0A3-B12D810A21BE:odf.objectAttributes) ODF could not retrieve object:
ERROR 2018-01-24 14:46:30,417 [http-nio-80-exec-13] xbl.ODFObjectQueryHandler (clarity:admin:5140020__6AE013ED-B49D-47DF-B0A3-B12D810A21BE:odf.objectAttributes) ODF could not retrieve object:

 

 

Additional information:

 

  • The error doesn't occur when pressing the 'Show All' button in the same page.

 

  • So far, this only happens with the Project object. We can properly create attributes in other objects (Idea, Investment, Application).

 

  • The CA PPM version is:

 

  • We can create and edit project instances without errors
  • We can run Jaspersoft reports without errors
  • We can run the Datamart Data Warehouse jobs without errors

 

First time I see something like this.

I would appreciate your help.

Outcomes