CA Service Management

Hi all,

I'm trying to build a Mail Eater rule for creating a Change Request when receiving a message. At first, I got this error:

domsrvr              5444 ERROR        top_ob.c              4030 Got msg with type set to 0
spelsrvr             5024 ERROR        cr_chg_text_api.spl   1387 AHD58009:Não foi possível criar Requisição de mudança. Motivo: INVALID - AHD03075:O atributo necessário status está ausente no objeto Requisição de mudança

The second line translates to "AHD58009:Unable to create Change Request. Reason: INVALID - AHD03075:The attribute status is not present in object Request change".

Ok, so I did some research and learned that I needed to put the text %STATUS=Aberto% (Open) into the message, so SDM will know the status is "Aberto" (Open).

However, when I put this string in the message, I got the following error:

spelsrvr             5024 ERROR        pcexec.c              6403 Spell interp failed at text_api.spl:2385:fetch_dob_list | text_api.spl:2221:fetch_dob | text_api.spl:2172:fetch_dob_string | text_api.spl:1453:lookup_chg_status | text_api.spl:498:tapi_set_col_attr | cr_chg_text_api.spl:706:text_api::cmd_cr_chg: Arg mismatch in printf or scanf

Anyone have a hint in what this could be? Note: I'm already using Plain Text in the messages.

Thanks in advance,

Diogo

is it %STATUS=Aberto not %STATUS=Aberto?

Hi Chi_Chen, for some reason, I thought it needed a '%' symbol at the end. I tried without it and worked, thanks!

However, it seems this only works when this string is at the end. When I put this identifier and after I write some text, I get an error:

spelsrvr             5024 ERROR        text_api.spl          2385 fetch_dob_list sym (Aberto     fhfdshfdshdfhdf) in factory (chgstat) not found

Is this an expected behavior?

Thanks,

Diogo

Hello Diogo, can you please show us exactly what the body of the email looks like when you receive the error?

Thank you,

Richard

Hi ritri01,

The content of the message is:

%STATUS=Aberto


fhfdshfdshdfhdf

Diogo

Hi,

to prevent unwanted errors I recommend to define all constants directly in maileater rule and use email interface to pass only variables.

Regards,

Timur Alimov

Hi cdtj, do you mean, define a constant for "%STATUS=Aberto" string?

How to do this? Thanks,

Diogo

Input called "TextAPI Defaults" where you can declare constants, example:

For Chg object use CHANGE prefix instead.

Regards,

Timur Alimov

This will be very useful for us. Thanks!

Diogo, when you have

$STATUS=Aberto     fhfdshfdshdfhdf

in one line, you will get this error as the maileater takes "Aberto     fhfdshfdshdfhdf" as status. So this is expected. You can do

$STATUS=Aberto

%DESCRIPTION=fhfdshfdshdfhdf

Thanks _Chi

Yes, but that was not in one line. The original message was:

%STATUS=Aberto
 
 
fhfdshfdshdfhdf