Allen_Houpt

Webcast on CA Service Management Integrations

Discussion created by Allen_Houpt Employee on Jan 29, 2018

Make sure not to miss this  recording of our Jan 30th webcast on CA Service Management integrations. This session will cover integration techniques as well as existing integrations between CA Service Management and other products including:

  • CA Service Desk Manager
  • CA Spectrum
  • CA PPM
  • CA Process Automation
  • CA IT Asset Manager
  • CA Service Catalog
  • 3rd-Party Products

                                  Click HERE or on image to view recording                                     

The Details

Speakers:  Brian Poissant - Sr Principal Engineering Services Architect, CA Technologies

 

                   Amy Chenard - Sr Principal Engineering Services Architect, CA Technologies

Title: Integrating CA Service Management for Greater Value

Abstract: ITSM plays an ever-increasing role in the broader IT environment and as such, there lies opportunity to derive and show more business value from your investment in CA Service Management or CA Service Desk Manager. This webcast will explore many process areas where ITSM can play in this picture, like event and availability management, service portfolio management, change management, asset management, and others. Using CA Service Management as the example, it will present the integration points, how to make them happen from a technology and data perspective, and the business outcomes and value that may result. You’ll hopefully take away many ideas where you can gain more value from your investment in CA.

Outcomes