DX Unified Infrastructure Management

  • 1.  how to update ticket number generated in third party tool back to respective alert in CAUIM?

    Posted Jan 31, 2018 07:51 AM

    Hi ,

     

    We have CA UIM integration with third party ticketing tool., when we get alerts ticket gets open. It is attached queue based integration, third party system reads the alerts from attached queue.

    I need to know how those respective tickets number to be updated back to CA UIM alerts.

    Is there any interface or API  which can help?

     

     

    Thanks

    Aditi



  • 2.  Re: how to update ticket number generated in third party tool back to respective alert in CAUIM?

    Broadcom Employee
    Posted Jan 31, 2018 05:13 PM

    the only think I can think of would be to use the rest api to set a custom property on the alarm.

    Alarm Calls - CA Unified Infrastructure Management Probes - CA Technologies Documentation 

    our gateway probes get the information from the service desk and then use an alarm update call.

    but I do not know of a way outside of a custom probe that you could make that call.



  • 3.  Re: how to update ticket number generated in third party tool back to respective alert in CAUIM?

    Broadcom Employee
    Posted Jan 31, 2018 05:50 PM