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how to update ticket number generated in third party tool back to respective alert in CAUIM?

Question asked by aditi on Jan 31, 2018
Latest reply on Jan 31, 2018 by casph02

Hi ,


We have CA UIM integration with third party ticketing tool., when we get alerts ticket gets open. It is attached queue based integration, third party system reads the alerts from attached queue.

I need to know how those respective tickets number to be updated back to CA UIM alerts.

Is there any interface or API  which can help?