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Issues with mobile application with analyst role

Question asked by La-Qa on Jan 31, 2018
Latest reply on Feb 1, 2018 by Raghu.Rudraraju

Hello Team


We are now using CASM mobile application but there is issue while creating ticket from analyst however im able to create the tickets from admin role.




Users having analyst role are not able to create the ticket and getting following error. and for this issue we opened a support case but the consultant said You will have to download a XML validator tool and see where you made an error in your your structure or schema. As the article points out, you could have left out an open or closed bracket or an extra space.


My point is that i didnt do any code on the app then why is he taking me to this way and saying to check brackets n all etc....??

please help me to resolve this issue....