DX Application Performance Management

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  • 1.  why does the installer for ca apm for sso on windows 2012 r2 just launch and die

    Posted Jan 31, 2018 07:58 AM

    version 13.1.0.2 of ca apm for sso, siteminder policy server is version 12.7



  • 2.  Re: why does the installer for ca apm for sso on windows 2012 r2 just launch and die

    Broadcom Employee
    Posted Jan 31, 2018 10:23 AM

    Hi Greg:

        Looking at our docs . (Although for UNIX), it may be an account/permissions issue . Please check this and any installer logs.. Please report back any updates.

    Thanks 

    Hal German

        Troubleshooting - CA APM for CA SSO - 13.1 - CA Technologies Documentation 



  • 3.  Re: why does the installer for ca apm for sso on windows 2012 r2 just launch and die
    Best Answer

    Broadcom Employee
    Posted Feb 01, 2018 08:28 AM

    Dear Greg:

       There are a variety of issues that may impact SSO installation. It could be the python version, permissions, environment settings, and other environment/configuration factors. Your best bet is to open a case to take this to resolution. If you do this, please share the solution to help others that may have this situation

    Thanks 

    Hal German



  • 4.  Re: why does the installer for ca apm for sso on windows 2012 r2 just launch and die

    Posted Feb 02, 2018 02:51 PM

    It was determined that there was something in the jdk 1.8 that was corrupt or causing issues. The jdk was temporarily removed and the install now launches.