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Enable Chat (using support automation) from CA USS

Question asked by johnv on Jan 31, 2018
Latest reply on Feb 1, 2018 by Brian_Mathato

After configure and test Support Automation feature in SDM (it's working perfect!), we're unable to use this from CA USS integration. Error Message "Failed to fetch support URL" appears.

 

Some community spaces refers to user email address setup but we have already verified this (user email address is the same in SDM, SC and USS). Any idea?

 

We're using SDM 17.

 

Best Regards,

JOHN

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