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How are inbox messages cascaded?

Question asked by carolyn.ma.1 on Feb 1, 2018
Latest reply on Feb 8, 2018 by Conny Postma

Sometimes several messages are combined to one thread but other times they are not. I'm wondering how I can choose to make each message an independent thread.

 

Can someone please help? When I send emails to team inbox, several messages with similar titles got grouped under one title.

 

For example: messages with titles XXXXX[#number1], XXXXX[#number2], XXXXX[#number3] all got grouped under XXXXX[#number1] with this title. Then somehow XXXXX[#number4] gets received successfully as an independent message. But the following several messages got grouped with it again as the same title XXXXX[#number4] (even if they were XXXXX[#number5], XXXXX[#number6], or XXXXX[#number7] when originally sent from server).

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