I have one issue whit an end user, She access to the option My Request/Pending and see the next message "HTTP Status 401" (see the image). I understand that the code error 401 reference to the Unauthorized access.
I try to change the password, unlock the account , change the expiration date (the expiration date was 02/02/2018 tomorrow, this steps was change on active directory) and on Service Catalog change the user's role. The role is Request Manager (Default) and there are only one Business Units. Any idea of the cause of the problem? this error happen only whit one user, other users access without problems.