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Preset category on Home of the employees

Question asked by thiagojoseoliveira on Feb 2, 2018
Latest reply on Feb 5, 2018 by cdtj

Hi guys,

 

I would like to know if it is possible to configure that when an employee click to open a new request, the category is already filled on the next form (detail_cr <customer>), is it possible?

 

 

 

 

 

 

I've changed the link to images using this codes below:

 

<PDM_IF "$prop.guest_user" != "1">
<PDM_IF "$env.NX_EMPLOYEE_INTF_INCIDENT_SUPPORT" == "Request" || "$env.NX_EMPLOYEE_INTF_INCIDENT_SUPPORT" == "IncidentandRequest">
<tr>
<td style="padding-left: 15px;">
<a href="javascript: has_knowledge_been_checked();"
class="emp portlet_body_text"
onmouseover='window.status = "Você deseja solicitar serviços para a SGA ou BDEP?"; return true;'
onmouseout="window.status = window.defaultStatus; return true;"> <br> <img align="center" src="$CAisd/img/emprestimo.png" style="border:none;"; return true;'></a> </br> </br>
<PDM_IF "$env.NX_CATALOG_SERVER" != "">
<span style="padding-left: 30px;">
<a href="javascript:get_url_for_catalog();"
class="emp portlet_body_text"
onmouseover='window.status = "Procurar serviços do catálogo"; return true;'
onmouseout="window.status = window.defaultStatus; return true;"><img align="center" alt='' src="$CAisd/img/shopping_cart.png"></img>Procurar serviços do catálogo</a>
</span>
</PDM_IF>
</td>
</tr>
<script>m_sTicketType = "cr"; </script>
</PDM_IF>

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