Clarity

  • 1.  CA PPM - CA Agile integration Team sync not working

    Posted Feb 05, 2018 02:25 AM

    Hi Team,

     

    we are integrating CA PPM 15.3 (on premise) with CA agile central (on-demand). The integration is working for Portfolio Items/Project and Feature/Task but it is unable ti sync CA agile team member with CA PPM team. I am getting

    "Resource exists but email address does not match" even though both CA agile email address and CA PPM email address is same. both systems are having same email address in lower case.

     

    Any Idea ?

     

    Thanks ,

     

    Devendra



  • 2.  Re: CA PPM - CA Agile integration Team sync not working

    Posted Feb 06, 2018 02:36 AM

    Hi Devendra,

     

    Try creating a dummy resource on both the systems, provide dummy e-mail address(a@b.com), then try the sync.

     

    Please let me know the result of the sync.

     

    Thanks 

     

    Regards

    Gaurav 



  • 3.  Re: CA PPM - CA Agile integration Team sync not working

    Posted Feb 07, 2018 05:27 AM

    Hi,

     

    Where exactly in CA AC do you find this team member? It would be helpful if you can post a screenshot.



  • 4.  Re: CA PPM - CA Agile integration Team sync not working

    Posted Feb 07, 2018 05:49 AM

    The CA AC user is actually feature owner, which is already synced with CA PPM.