CA Client Automation

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  • 1.  patch not up to date

    Posted Feb 04, 2018 09:36 PM

    Hi,

     

    I found the patches at Patch Manager only up to date in April 2017.  I’ve checked the PatchDownload engine is up and running.

     

    Just want to know is there anything go wrong on the setting?

     

    Regards,



  • 2.  Re: patch not up to date

    Posted Feb 04, 2018 11:04 PM

    Definitely something wrong on your system. Suggest you open a support case.

     

    Steve McCormick, ITIL

    CA Technologies

    Principal Services Consultant

    Stephen.McCormick@ca.com



  • 3.  Re: patch not up to date
    Best Answer

    Broadcom Employee
    Posted Feb 07, 2018 04:59 PM

    Hello,

     

    You could check in DSM console if the Engine job "Default Software Content Download Job" is in status OK with a recent last execution date :

     

     

    If it is in error check the CIC logs (c:\program files (x86)\CA\SC\CIC\logs)

     

     

    Check also if UPM is registered in file c:\program files (x86)\CA\SC\CIC\conf\Config.xml

     

    These tags should appear inside this file :

     

    <UPM><id>682DCD15-5C94-4321-842D-E3944D3CA000</id><licenseKey>PMUPM-00000-00000-00001</licenseKey><MDBRole>ca_itrm_group</MDBRole></UPM>

     

    Otherwise you could execute this to add UPM :

     

    cd C:\Program Files (x86)\CA\SC\CIC\bin
    Util.bat -R UPM 682DCD15-5C94-4321-842D-E3944D3CA000 PMUPM-00000-00000-00001 upmuser_group

     

    See
     https://support.ca.com/us/knowledge-base-articles.TEC511757.html

     

    Thanks.

    Regards

    Jean-Yves