AnsweredAssumed Answered

SA Tomcat Services, Will Not Launch

Question asked by jordanreich on Feb 3, 2018
Latest reply on Feb 6, 2018 by jordanreich

Installation of SA and use of SA within the test environment worked fine. Installed SA onto production. Installation process via pdm_configure went fine. Edited the server.properties file. Edited the server.xml file for _SA.

 

Netstat shows that neither the HTTP or HTTPS port is listening. In this case 9000 and 9010. The SSL certification is valid it is also used identically on the BASE tomcat. I have also gotten the ports to fire up once for SA but have been unable to get them to fire up again. 

 

Log files show the following.

 

LOG4J_TOMCAT-SA

 

03 Feb 2018 09:11:23,673 INFO CF1 Server Initialization Thread com.controlf1.baseservice.system.Server The SDM server is running in AA mode
03 Feb 2018 09:11:23,673 INFO CF1 Server Initialization Thread com.controlf1.baseservice.system.Server Updating sa_server table...
03 Feb 2018 09:11:23,673 INFO CF1 Server Initialization Thread com.controlf1.baseservice.system.Server The Server Host Name = WPDHSWEBL35
03 Feb 2018 09:11:23,704 INFO CF1 Server Initialization Thread com.controlf1.baseservice.system.Server Hostname is not existing in DB, inserting new row for the server :WPDHSWEBL35
03 Feb 2018 09:11:23,751 INFO CF1 Server Initialization Thread com.controlf1.baseservice.system.Server Setting all other servers as non-main (i.e. sa_server.is_main=0)
03 Feb 2018 09:11:23,766 INFO CF1 Server Initialization Thread com.controlf1.baseservice.system.Server done
03 Feb 2018 09:11:23,766 INFO CF1 Server Initialization Thread com.controlf1.baseservice.system.Server MT Option is : OFF
03 Feb 2018 09:11:23,766 INFO CF1 Server Initialization Thread com.controlf1.baseservice.system.Server ******System Initialization Complete
03 Feb 2018 09:11:23,782 INFO CF1 Server Initialization Thread com.controlf1.baseservice.system.Server Server mode:1
03 Feb 2018 10:03:25,206 ERROR TCP_port-Read:Slump_nxd com.ca.ServicePlus.slump.TCP_port ReadInt Socketexception (did slump die?)java.net.SocketException: Connection reset
03 Feb 2018 10:03:25,206 ERROR TCP_port-Read:Slump_nxd com.ca.ServicePlus.slump.TCP_port Call to read_msg failed.java.net.SocketException: Connection reset
03 Feb 2018 10:03:25,222 ERROR TCP_port-Read:bpvirtdb_srvr com.ca.ServicePlus.slump.TCP_port ReadInt EOFException (did slump die?)java.io.EOFException
03 Feb 2018 10:03:25,222 ERROR TCP_port-Read:bpvirtdb_srvr com.ca.ServicePlus.slump.TCP_port Call to read_msg failed.java.net.SocketException
03 Feb 2018 10:03:25,222 ERROR TCP_port-Read:domsrvr:sa com.ca.ServicePlus.slump.TCP_port ReadInt EOFException (did slump die?)java.io.EOFException
03 Feb 2018 10:03:25,222 ERROR TCP_port-Read:domsrvr:sa com.ca.ServicePlus.slump.TCP_port Call to read_msg failed.java.net.SocketException
03 Feb 2018 12:15:58,415 INFO localhost-startStop-1 com.controlf1.baseservice.system.FrameworkInitServlet Apache log4j started.
03 Feb 2018 12:15:58,525 ERROR localhost-startStop-1 org.apache.axis.configuration.EngineConfigurationFactoryServlet Unable to find config file. Creating new servlet engine config file: /WEB-INF/server-config.wsdd
03 Feb 2018 12:15:58,915 INFO CF1 Server Initialization Thread com.controlf1.baseservice.system.Server This server is operating as the PRIMARY server...
03 Feb 2018 12:15:58,962 INFO CF1 Server Initialization Thread com.controlf1.baseservice.system.Server Initializing server...
03 Feb 2018 12:16:29,056 ERROR CF1 Server Initialization Thread com.ca.ServicePlus.slump.SLUMP Timed out attempting to connect fast channel to domsrvr:sa
03 Feb 2018 12:16:29,056 INFO CF1 Server Initialization Thread com.controlf1.baseservice.system.Server Initializing Property Manager ...
03 Feb 2018 12:21:18,918 ERROR TCP_port-Read:Slump_nxd com.ca.ServicePlus.slump.TCP_port ReadInt Socketexception (did slump die?)java.net.SocketException: Connection reset
03 Feb 2018 12:21:18,918 ERROR TCP_port-Read:bpvirtdb_srvr com.ca.ServicePlus.slump.TCP_port ReadInt EOFException (did slump die?)java.io.EOFException
03 Feb 2018 12:21:18,918 ERROR TCP_port-Read:Slump_nxd com.ca.ServicePlus.slump.TCP_port Call to read_msg failed.java.net.SocketException: Connection reset
03 Feb 2018 12:21:18,918 ERROR TCP_port-Read:bpvirtdb_srvr com.ca.ServicePlus.slump.TCP_port Call to read_msg failed.java.net.SocketException

 

PDM_TOMCAT_SA

 

INFO: Deploying web application directory C:\Program Files (x86)\CA\Service Desk Manager\bopcfg\www\CATALINA_BASE_SA\webapps\SupportAutomation
03 Feb 2018 12:15:58,415 INFO localhost-startStop-1 com.controlf1.baseservice.system.FrameworkInitServlet Apache log4j started.
03 Feb 2018 12:15:58,525 ERROR localhost-startStop-1 org.apache.axis.configuration.EngineConfigurationFactoryServlet Unable to find config file. Creating new servlet engine config file: /WEB-INF/server-config.wsdd
03 Feb 2018 12:15:58,915 INFO CF1 Server Initialization Thread com.controlf1.baseservice.system.Server This server is operating as the PRIMARY server...
03 Feb 2018 12:15:58,962 INFO CF1 Server Initialization Thread com.controlf1.baseservice.system.Server Initializing server...
Feb 03, 2018 12:15:59 PM org.apache.catalina.startup.HostConfig deployDirectory
INFO: Deployment of web application directory C:\Program Files (x86)\CA\Service Desk Manager\bopcfg\www\CATALINA_BASE_SA\webapps\SupportAutomation has finished in 5,719 ms
Feb 03, 2018 12:15:59 PM org.apache.coyote.AbstractProtocol start
INFO: Starting ProtocolHandler [http-nio-9000]
Feb 03, 2018 12:15:59 PM org.apache.coyote.AbstractProtocol start
INFO: Starting ProtocolHandler [https-jsse-nio-9010]
Feb 03, 2018 12:15:59 PM org.apache.catalina.startup.Catalina start
INFO: Server startup in 5872 ms
03 Feb 2018 12:16:29,056 ERROR CF1 Server Initialization Thread com.ca.ServicePlus.slump.SLUMP Timed out attempting to connect fast channel to domsrvr:sa
03 Feb 2018 12:16:29,056 INFO CF1 Server Initialization Thread com.controlf1.baseservice.system.Server Initializing Property Manager ...
03 Feb 2018 12:21:18,918 ERROR TCP_port-Read:Slump_nxd com.ca.ServicePlus.slump.TCP_port ReadInt Socketexception (did slump die?)java.net.SocketException: Connection reset
03 Feb 2018 12:21:18,918 ERROR TCP_port-Read:bpvirtdb_srvr com.ca.ServicePlus.slump.TCP_port ReadInt EOFException (did slump die?)java.io.EOFException
03 Feb 2018 12:21:18,918 ERROR TCP_port-Read:Slump_nxd com.ca.ServicePlus.slump.TCP_port Call to read_msg failed.java.net.SocketException: Connection reset
03 Feb 2018 12:21:18,918 ERROR TCP_port-Read:bpvirtdb_srvr com.ca.ServicePlus.slump.TCP_port Call to read_msg failed.java.net.SocketException

 

Does anyone have any thoughts as to what may be causing this issue?

 

Thanks!

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