We have integrated IT PAM with Service Now for Incident creation. Alerts are sent from SOI to IT PAM through SRF form and ITPAM uses SOAP operator to create the Incidents in Service Now.
I'm trying to build a logic which will query Service Now instance and if it has an Incident already opened for the same Description and Incident state is less than Resolved/Closed in Service Now, the Incident creation will be skipped
I think it can be done by writing some logic in Pre-Execution of main operator. Any help here???