Hi,
I am trying to connect to Policy Manager through browser. When I give my credentials ,it shows me the Policy Manager UI only for a second and goes back to login page again.What could be causing this behavior?
Regards,
Sonalee Shyam
Hi Sonam,
From which browser you are trying to access Policy Manager?
Version of Gateway and Policy Manager?
What is URL you are using to access Policy Manager?
Thanks,
Gopi
I tried IE and Firefox. For chrome I keep getting eror that Java Runtime 7 or higher is needed even though it is there.
Gateway version is 9.2 and URL i connect to is https://<domain-name>:9443/ssg/webadmin
Try running Policy Manager using Web Start Application.
https://<gatewayHostName>:8443/ssg/webstart/manager.jnlp
Start the Policy Manager - CA API Gateway - 9.2 - CA Technologies Documentation
Hi Gopi,
I am facing some issue with web start application as well.Could you tell what could be causing the immediate logout for java applet though.
Hi Sonalee,
It is difficult to determine the cause without any logs.
Could you please open a case with Ca Support by providing the Java Console logs and any others which are logged in ssg log when the user is logged out of Policy Manager?
I would bet you have load balancer between your browser and the gateway node.
Try access the gateway node directly