Layer7 API Management

  • 1.  Unable to connect to Policy Manager through Web

    Posted Feb 06, 2018 04:14 AM

    Hi,

    I am trying to connect to Policy Manager through browser. When I give my credentials ,it shows me the Policy Manager UI only for a second and goes back to login page again.What could be causing this behavior?

     

    Regards,

    Sonalee Shyam



  • 2.  Re: Unable to connect to Policy Manager through Web

    Broadcom Employee
    Posted Feb 06, 2018 04:51 AM

    Hi Sonam,

     

    From which browser you are trying to access Policy Manager?

    Version of Gateway and Policy Manager?

    What is URL you are using to access Policy Manager?

     

    Thanks,

    Gopi



  • 3.  Re: Unable to connect to Policy Manager through Web

    Posted Feb 06, 2018 05:21 AM

    I tried IE and Firefox. For chrome I keep getting eror that Java Runtime 7 or higher is needed even though it is there.

    Gateway version is 9.2 and URL i connect to is https://<domain-name>:9443/ssg/webadmin



  • 4.  Re: Unable to connect to Policy Manager through Web
    Best Answer

    Broadcom Employee
    Posted Feb 06, 2018 11:04 AM

    Try running Policy Manager using Web Start Application.

    https://<gatewayHostName>:8443/ssg/webstart/manager.jnlp

     

    Start the Policy Manager - CA API Gateway - 9.2 - CA Technologies Documentation 



  • 5.  Re: Unable to connect to Policy Manager through Web

    Posted Feb 09, 2018 12:01 AM

    Hi Gopi,

     

    I am facing some issue with web start application as well.Could you tell what could be causing the immediate logout for java applet though.

     

    Regards,

    Sonalee Shyam



  • 6.  Re: Unable to connect to Policy Manager through Web

    Broadcom Employee
    Posted Feb 09, 2018 12:09 AM

    Hi Sonalee,

     

    It is difficult to determine the cause without any logs.

    Could you please open a case with Ca Support by providing the Java Console logs and any others which are logged in ssg log when the user is logged out of Policy Manager?

     

    Thanks,

    Gopi



  • 7.  Re: Unable to connect to Policy Manager through Web

    Broadcom Employee
    Posted Feb 09, 2018 12:31 AM

    I would bet you have load balancer between your browser and the gateway node.

    Try access the gateway node directly