Service Virtualization

  • 1.  Raise a support ticket

    Posted Feb 06, 2018 08:42 AM

    Could someone share steps to raise a support ticket.



  • 2.  Re: Raise a support ticket
    Best Answer

    Broadcom Employee
    Posted Feb 06, 2018 10:29 AM

    Hello, 

                    You can follow the below steps to create a support ticket. 

    -> please go to support site -  https://support.ca.com

    -> Sign in to the site

    -> Click on Case Management -> Create New Case

    You get the screen as shown below.

    -> In this, select service virtualization under PRODUCT by typing service virtualization and you should see the product name come up.

    -> Choose appropriate Severity and enter the title

    -> Under Description, please provide issue details along with operating system, product version and other environment details. 

    -> Attach the appropriate log files  / screenshots to the ticket. 

     



  • 3.  Re: Raise a support ticket

    Broadcom Employee
    Posted Feb 06, 2018 04:56 PM