CA Service Management

Hi Team

Request Workflow task notification can not populate data. In the message template body, the following has been used. Service Request @{call_req_id.ref_num} Pending for your approval. Reported by: @{call_req_id.log_agent.combo_name} Affected Contact: @{call_req_id.customer.combo_name} Priority: @{call_req_id.priority.sym} Description: @{call_req_id.description} .

I also tried, Service Request @{ref_num} Pending for your approval. Reported by: @{log_agent.combo_name} Affected Contact: @{customer.combo_name} Priority: @{priority.sym} Description: @{description}.

But In email, no data is getting populated.only blank fields.

Thanks

Ishani

Since the message is being sent from the context of a 'cr_wf' object, in which the ticket attribute is 'cr' - see the output from "bop_sinfo -d cr_wf" - you should find that '@{cr.ref_num}' gives you the ticket number, and similarly for the other fields.

Regards,

James

Hi Ishani,

Did James reply work?

If yes, please mark his answer as correct so that this thread can be closed.

Regards,

Derek

Thanks James. Its resolved.

You are most welcome.