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Request Workflow task notification can not populate data

Question asked by ishani on Feb 6, 2018
Latest reply on Feb 25, 2018 by camja06

Hi Team

Request Workflow task notification can not populate data. In the message template body, the following has been used. Service Request @{call_req_id.ref_num} Pending for your approval. Reported by: @{call_req_id.log_agent.combo_name} Affected Contact: @{call_req_id.customer.combo_name} Priority: @{call_req_id.priority.sym} Description: @{call_req_id.description} .

I also tried, Service Request @{ref_num} Pending for your approval. Reported by: @{log_agent.combo_name} Affected Contact: @{customer.combo_name} Priority: @{priority.sym} Description: @{description}.

 

But In email, no data is getting populated.only blank fields.

 

 

Thanks

Ishani

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