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Attribute value is not working for category in condition list in CA ITSM

Question asked by agopinath on Feb 7, 2018
Latest reply on Feb 25, 2018 by camja06


In CA ITSM, while testing mail automation the Data value is working whereas Attribute value is not working for category. When saving the incident the mail has been sent to contact only when atomic condition is chosen as Data value instead of Attribute value. Can you suggest me how to use Attribute value instead of Data value?