CA Service Management

Hi,

I came with the idea to create a "button" in the right click menu called "Assign to me" when the analyst is listing the incidents form. I know this is a "transfer", but by creating this it will be only one click for our analysts.

Unfortunately I'm struggling to achieve this. When I call a spell to do this it gives me a timeout.

To do this I've:

Created a new OP in www root

op_custom.cfg

Z_TEST z_test MODIFY UPDATE

I added the following menu item under Update Status:

stdlist.js

ctxMenu.addItem("Assign to me", "z_assin2me(self.activePersid, ahdtop.cstID)");

 

function z_assin2me(argPersistentID, curr_user) {

var url = cfgCgi + 

"?SID=" + cfgSID + 

"+FID=" + fid_generator() + 

"+OP=Z_TEST" + 

"+FACTORY=cr" + 

"+PERSID=" + argPersistentID + 

"+TEST_VAL=" + curr_user;

display_new_page( url, ahdframeset.workframe );

}

Created the spel

z_test(...){

   int arg0; 

   object arg1; 

   arg0 = argv[0]; 

   arg1 = argv[1]; 

  dump_args(arg1);

 

send_wait(0, top_object(), "call_attr", "cr", "dob_by_persid", 0, arg1.PERSID); 

crobj = msg[0]; 

send_wait(0,top_object(), "call_attr", "cnt", arg1.TEST_VAL); 

who = msg[0]; 

send_wait(0, crobj, "call_attr", "summary", "set_val", who, "SURE_SET");

}

Can you guys help?

Note that I'm a newbie with spel.

Thanks 

Hi,

if you're interested in spel, here is a place to start from: SPEL API: BOP Manual Chapters.

Regarding to your code, you missed one base thing, to modify object - you need to switch it to edit mode first.

btw: there was same requirement from gbruneau described here: https://communities.ca.com/docs/DOC-231156358?commentID=233957376#comment-233957293, and as I remember he successfully achieved it, hope he provide it to you

Regards,

Timur Alimov

It helped a lot.

Thank you.