Chris_Hackett

Chat Transcript - CA Service Management askCA: A Live Online Chat (February 2018)

Discussion created by Chris_Hackett Employee on Feb 12, 2018

Miss the February Service Management askCA - Online Chat? Check out what you missed below and be sure to join us in March for the next session!

 

02/08/2018 07:00:06 AM from Chris Hackett (CA) to Everyone: Hi Everyone - We'll be starting in just a few minutes. Thanks!
02/08/2018 07:03:18 AM from Chris Hackett (CA) to Everyone: Hi Everyone - We're going to start in just a minute. We are very light on CA folks as there's a large planning meeting many are in.
02/08/2018 07:04:46 AM from Chris Hackett (CA) to Everyone: OK we're going to go ahead and start and try and answer what we can:)
02/08/2018 07:05:56 AM from Nikki Dinda to Everyone: Hi, I'm new to a CMDB role in my organization. I have had to build relationships from server CIs to Application CIs. I've noticed that when a server is retired, the relationship still is showing in a visualizer view. How do I remove those old server relationships from showing in visualizer?
02/08/2018 07:09:01 AM from Chris Hackett (CA) to Everyone: @Nikki - we're seeing if we have an answer but might not have the resource on the call we need. If we don't come up with something and someone here doesn't know you might need to pose the question in the community:)
02/08/2018 07:09:15 AM from Nikki Dinda to Everyone: ok, thanks!
02/08/2018 07:10:03 AM from Joseph Leger to Everyone: Hello, in CA Service Management - 17.0 Upgrading to CA Service DeskManager 17.0.pdf on page 10, there is a statement about preparing a Microsoft SQL Server for up[grade to 17.0. It reads "the default database for the configured database User ID must be CA MDB." Does thta mean that "mdb" has to be renamed to "CA MDB" before upgrading to 17.0?
02/08/2018 07:11:53 AM from Karen Matoke to Everyone: @Nikki have you tried using grloader? although TEC603643 is not exact same scenario, it could give a hint (https://support.ca.com/us/knowledge-base-articles.TEC603643.html)
02/08/2018 07:13:42 AM from Karen Matoke to Everyone: @Joseph do you have a link on docops?
02/08/2018 07:13:54 AM from Karen Matoke to Everyone: @Joseph you would not have to rename the mdb
02/08/2018 07:14:16 AM from Karen Matoke to Everyone: @Joseph from which version are you upgrading from?
02/08/2018 07:15:04 AM from Joseph Leger to Everyone: from 14.1 CUM 2
02/08/2018 07:15:11 AM from Joseph Leger to Everyone: im searching for the link now
02/08/2018 07:15:40 AM from Joseph Leger to Everyone: so, I just point the default user to "mdb". correct?
02/08/2018 07:16:18 AM from Nikki Dinda to Everyone: @Karen thanks, i'll look into that. Haven't tried it. Given i'm so new, i don't have experience with grloader, that responsibility falls with another team. I'll check with them!
02/08/2018 07:17:06 AM from Nikki Dinda to Everyone: @Karen, got an error from the link saying the page isn't there
02/08/2018 07:18:30 AM from Karen Matoke to Everyone: @Joseph I think it means "the CA MDB" which is actually named "mdb" by default
02/08/2018 07:18:42 AM from Karen Matoke to Everyone: we can fix the doc, it seems misleading
02/08/2018 07:18:57 AM from Joseph Leger to Everyone: Understood. That's what I thought as well.Thank you.
02/08/2018 07:19:06 AM from Karen Matoke to Everyone: @Joseph your welcome
02/08/2018 07:21:40 AM from Alejandro to Everyone: Hello! USS have improvements?

02/08/2018 07:21:45 AM from Karen Matoke to Everyone: @Nikki ok sounds good, for the link, not sure if the parenthesis got in the way? Can you try again? https://support.ca.com/us/knowledge-base-articles.TEC603643.html
02/08/2018 07:21:57 AM from Alejandro to Everyone: Sorry, My name is Alejandro.
02/08/2018 07:22:13 AM from Nikki Dinda to Everyone: Yes, thank you - that worked! LOL
02/08/2018 07:22:28 AM from Karen Matoke to Everyone: @Nikki great, yw
02/08/2018 07:23:25 AM from Karen Matoke to Everyone: @Alejandro which version are you coming from? USS has improvements generally as we progress to later versions and releases
02/08/2018 07:23:57 AM from Alejandro to Everyone: 14.1
02/08/2018 07:24:09 AM from Chris Hackett (CA) to Everyone: @Alejandro - We don't have a product manager on with us today but you might join the next Roadmap session and inquire: https://communities.ca.com/events/4081-ca-itsm-roadmap-session-february-20th-1100am-et
02/08/2018 07:24:37 AM from Alejandro to Everyone: OK. Thanks.
02/08/2018 07:24:39 AM from Joseph Leger to Everyone: In conjunction with Alejandro's question, I understand thta Unified Self Service is used to allow a mobile connection to SDM. If mobile connections are not allowed in my environment, is there any other benefit to installing USS?
02/08/2018 07:24:58 AM from Derek (CA) to Everyone: @Alejandro what 14.1 patch level?
02/08/2018 07:26:52 AM from Alejandro to Everyone: Just a minute
02/08/2018 07:27:11 AM from Karen Matoke to Everyone: @Joseph there are some adminstrative common tasks that are better to do via USS, creating new users, I am checking for some more details
02/08/2018 07:28:06 AM from Jason Wolfe (CA) to Everyone: @Joseph, the following may also provide some additional info on USS:
02/08/2018 07:28:09 AM from Jason Wolfe (CA) to Everyone: https://docops.ca.com/ca-service-management/17-0/en/using/unified-self-service
02/08/2018 07:28:10 AM from Karen Matoke to Everyone: @Joseph Here is a starting page on USS
02/08/2018 07:28:20 AM from Karen Matoke to Everyone: (same page!)
02/08/2018 07:28:29 AM from Alejandro to Everyone: CUM 2
02/08/2018 07:28:52 AM from Joseph Leger to Everyone: @Karen ty
02/08/2018 07:28:55 AM from Alejandro to Everyone: And now, installing a new box with 17.0
02/08/2018 07:31:39 AM from Karen Matoke to Everyone: @Alejaendro I know 14.1.04 has a lot of fixes
02/08/2018 07:31:46 AM from Karen Matoke to Everyone: https://docops.ca.com/ca-service-management/14-1/en/release-information/ca-service-management-release-14-1-04
02/08/2018 07:32:19 AM from Karen Matoke to Everyone: @Alejandro, for 17.0, may need to check if all that is in 17.0, may be 17.1 instead (coming soon)
02/08/2018 07:33:54 AM from Chris Hackett (CA) to Everyone: Any more questions for us today?
02/08/2018 07:34:01 AM from Derek (CA) to Everyone: @Alejandro as Karen replied 14.1 cum 4 roll up or 17.1 would have the latest fixes.
02/08/2018 07:35:52 AM from Alejandro to Everyone: OK. Thanks.
02/08/2018 07:36:15 AM from Karen Matoke to Everyone: @Alejandro your welcome
02/08/2018 07:36:22 AM from Chris Hackett (CA) to Everyone: OK we're going to go ahead and end today's session. thank you everyone for participating and please join us back here in March!
02/08/2018 07:36:56 AM from Chris Hackett (CA) to Everyone: Thanks again everyone!

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