CA Service Management

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  • 1.  Java Error in CA Service Desk Manager

    Posted Feb 12, 2018 05:55 PM

    Hi,

     

    We are getting below mentioned error frequently in CA Service desk manager.  

    Could anyone please suggest me whether it is from CA Service Desk Manager or Windows Server or anything related to Network error.

     

    And how to over-come on this.

     

    ERROR : MESSAGE: Nimsoft Trap: Source = 10.166.184.219, Description = {http://xml.apache.org/axis/}stackTrace:java.net.SocketTimeoutException: Read timed out, Id = KZ44673144-09796, Robot = itsm-sd-w-4, ProbeId = logmon, UserTag1 = IS-GEN2, UserTag2 =

     

    Regards,

    Khan



  • 2.  Re: Java Error in CA Service Desk Manager
    Best Answer

    Posted Feb 13, 2018 02:40 AM

    Hi Khan,

     

    Do you have CA Service Desk integration to Nimsoft? 

     

    In which log specifically do you see this error? Perhaps you can upload the actual log file for further review?

     

    ===

    Kind Regards,

    Brian 



  • 3.  Re: Java Error in CA Service Desk Manager

    Broadcom Employee
    Posted Feb 13, 2018 09:58 AM

    Khan......

     

    As Brian mentioned, seems to be an issue with Nimsoft monitoring and traps.

     

    Perhaps there is a communication issue between Nimsoft and CA SDM?



  • 4.  Re: Java Error in CA Service Desk Manager

    Broadcom Employee
    Posted Feb 21, 2018 02:23 PM

    Akram.........

     

    Do you have any additional questions in regards to this topic?

     

    If not, please mark one of the provided responses as correct so that this thread can be closed.