Hi
You could try this, assuming you are using the SANM with Service Desk Manager.
Create Global Collection with the Mumbai routers, create a policy in the Service Desk Manager.
For example, you have created a Static Global Collection by the name "server" and would like to associate template "server_pt" for all the alarms which get generated on the Global Collection "server", you would need to perform the below on the OneClick Server:
Step 1:
========
Copy service-desk-ticket-config.xml from %SPECROOT%/tomcat/webapps/spectrum/WEB-INF/svdsk/config/ folder to %SPECROOT%/custom/svdsk/config/ folder
Step 2:
=========
Open the file %SPECROOT%/custom/svdsk/config/service-desk-ticket-config.xml with editor like notepad
Search for the below entries:
<!--
<sd-ticket>
<model-association>
<relation>0x1003a</relation>
<left-model-name>(the name of the global collection)</left-model-name>
</model-association>
<sd-problem-type></sd-problem-type>
<sd-userid></sd-userid>
</sd-ticket>
-->
Add the below lines:
<sd-ticket>
<model-association>
<relation>0x1003b</relation>
<left-model-name>server</left-model-name>
</model-association>
<sd-problem-type>server_pt</sd-problem-type>
<sd-userid></sd-userid>
</sd-ticket>
Our file should now finally look like below:
<!--
<sd-ticket>
<model-association>
<relation>0x1003a</relation>
<left-model-name>(the name of the global collection)</left-model-name>
</model-association>
<sd-problem-type></sd-problem-type>
<sd-userid></sd-userid>
</sd-ticket>
-->
<sd-ticket>
<model-association>
<relation>0x1003b</relation>
<left-model-name>server</left-model-name>
</model-association>
<sd-problem-type>server_pt</sd-problem-type>
<sd-userid></sd-userid>
</sd-ticket>
Step 3:
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For the changes to take effect, log on to the OneClick Homepage from web-browser (e.g. Internet Explorer)
Click on Administration Tab
Click on Service Desk Configuration
Scroll down -> click on Reload Ticket Rules
You should see the message "Successfully reloaded the Service Desk ticket rules."
Scroll down to the last and click on Save
You should see the message "Successfully saved configuration."
Important Note:
================
NOTE 1:
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If you have created a Dynamic Collection, replace the code 0x1003b with 0x1003a in the line:
<relation>0x1003b</relation>
Therefore, the line should now look:
<relation>0x1003a</relation>
Our file should now finally look like below:
<!--
<sd-ticket>
<model-association>
<relation>0x1003a</relation>
<left-model-name>(the name of the global collection)</left-model-name>
</model-association>
<sd-problem-type></sd-problem-type>
<sd-userid></sd-userid>
</sd-ticket>
-->
<sd-ticket>
<model-association>
<relation>0x1003a</relation>
<left-model-name>server</left-model-name>
</model-association>
<sd-problem-type>server_pt</sd-problem-type>
<sd-userid></sd-userid>
</sd-ticket>
NOTE 2:
========
To determine if a Global Collection is static or dynamic - check for any search options condition. If there is a Search Criteria, the Global Collection is Dynamic, if there is none, Global Collection is Static