With our new SaaS offerings, customer expectations are rising. They want more interactive guidance, tips, and tutorials embedded in the UI. That means we must merge the application and documentation.
To make this vision a reality, CA is now licensed to use an application called WalkMe. You use WalkMe to add interactive walkthroughs, guided tours, tool tips etc. into our SAAS products and track where users go. This short video tells you all about how CA is using WalkMe: https://caone-my.sharepoint.com/personal/munan01_ca_com/Documents/Shared%20with%20Everyone/WalkMe.mp4?csf=1&e=f6d648b0cc0c4f268cabafe96f072091
For more detail, see https://www.walkme.com/.