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ca sdm14.1 to 17.0 after upgaradtion customizations not working properly

Question asked by Vijay_Babu on Feb 19, 2018
Latest reply on Feb 19, 2018 by Brian_Mathato



We did ca sdm up gradation from 14.1 to 17.0.

In previous version we already did customization based on customer requirement.

after customization the windows forms effected automatically. but incidents,contacts forms are displaying empty forms.

we already fallowed below document

Customization Upgrade Utility - CA Service Management - 17.0 - CA Technologies Documentation .

still empty pages are coming in incidents,contact forms.please give some other way to solve the issue.