CA Service Management

  • 1.  updating hostname /IP addresses of ITSM  and Client Automation

    Posted Feb 20, 2018 10:51 AM

    Is there a document /best practices guidelines to for updating/ changing  hostname /IP addresses of ITSM  and Client Automation tools.

     

    This is required due to movement of DC servers to new location.

     

    An early response will be highly appreciated



  • 2.  Re: updating hostname /IP addresses of ITSM  and Client Automation
    Best Answer

    Broadcom Employee
    Posted Feb 21, 2018 03:16 AM

    Hi,

    I'm not aware of a comprehensive document. But which Service Management products are you using? Moving IP addresses is usually pretty painless, unless you've been hardcoding them in the integrations. However moving hostnames can be more complex, due to the number of places they're stored.

    regards

    Iain