i want to know about the live chat feature introduced in USS and Xflow analyst..
In xflow analyst....we can do live chat with other analyst to resolve tickets with contextual collaboration...As an analyst, you can initiate the conversation, which opens the collaboration interface in the ticket timeline. You can invite one or multiple analysts from the Suggested Experts widget or the Command Bar. The conversation history is auto-saved in the ticket timeline for future reference....
In USS, there is also LIVE chat option in service desk integration option which worked with SUpport Automation feature if configured in SDM. in this live chat what is different as compared with xflow analyst chat.??? what we have in uss live chat which we dont have in xflow live chat...Please explain