Is it possible for a user to request a service with a future date out of the box, All i see is the service duration which starts when the user gets the service and he can renew it but I want a service to be planned for future date
I found a support case 00969763 was opened for this and the following information provided
The functionalities you require: a) plan services for future time b) Allow of duration of hours as well are not available in the out of the box product. For future planning of services you can create the service but not enable it. For hours you would need to open an IDEA (product enhancement) in our security section of the CA Communities at http://communities.ca.com
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