For those of you who use Problem Management... how do you marry Problem Management activities with Major Incident activities, other than linking the two. My challenge is that Major Incident information, including information on the cause, effect, resolution, is documented in the Major Incident itself. The Problem has a root cause drop down which is not sufficient... I find there is only the Activities, e.g. Research, Log Comments options to use for Problem activity. That makes it difficult to find all the information in one place, rather than having to comb through multiple Research / Solution activity logs.
Any ideas how to make this easier?