CA Service Management

Hello!

Please help! Why this error appears while i'm starting live assistance with the enduser

Moved to CA Service Management to help get it answered

Hello Muhtashim Abdul Jabbar,

We have seen this post and we are in the process of getting your question to the correct support group for the CA Service Desk Manager product. Hang in there, we will get you a response.

I see this has happened. Support Automation Analyst UI failed to start successfully moved from CA Mainframe Management & Analytics to CA Service Management

After some additional consideration of your problem, I invite you to open a case with the SERVICE DESK MANAGER support team. I believe that they are going to want to know your client and server set up, release of the product, and possibly steps you did to receive the error. I think is going to be the quickest way to get your answer.

Contact CA Support - CA Technologies 

Hello!

I'am searching on it an I got the answer for this problem by myself
but sorry i forget to post the solution overhere. 
The solution is we have to install 32-bit Java Runtime Environment (JRE) version 1.6 or later. The Support Automation Analyst Interface does not support the 64-bit JRE.

thankyou everyone for the help.

Nika_HadzhikidiKarenMatokeKraig_Johnson

Perfect.

Just wondering, had you found the knowledge article regarding that?  I saw that the article is listed when using these search terms:   support automation connection.  The article that I am referring to is this one: KB000040285 Support Automation Error: "Can not establish a connection to the server"

Regards,

Karen

No, I got the answer from here.
See point no. 2 "Note"