AnsweredAssumed Answered

Desinstall classic_sla_processing option

Question asked by jorgea.martinez on Feb 23, 2018
Latest reply on Feb 23, 2018 by Chi_Chen

Hi team!

 

I have one question about the classic_sla_processing option, customer's the production enviornment has installed the classic_sla_processing option and now they have several problem with the violation time on incident and request, I planed desinstall this option but I don't know whic can be the impact if i change this option.

for example, one issue is that they change the category and they need that the SLA change; the SLA is assignee by category and in this momento with the option installed the SLA don't change to the new. I understand that if this option is installed, allow only one SLA on the ticket.

 

some recommendation?

 

 

 

 

thank you!

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