I would like if somebody can give me a hand with this scenario.
I will like to show in a Xtraction Dashboard, VIP users from CA ServiceDesk that they have an open Incident or Request. (As far as I know, this is a "Special Handle" condition that is added to the user in CA Service Desk).
I requested a chat with Support and they provided me the following query
SELECT contact_handling.contact_combo_name, cnt_handling.delete_flag_symbol FROM contact_handling INNER JOIN cnt cnt_handling ON (cnt_handling.id=contact_handling.contact) WHERE contact_handling.special_handling = 400001
What I would like to know if how to edit the data model to add this info.
Support Case reply to ask on the community...
thanks in advance