AnsweredAssumed Answered

I was doing fresh installation of CA Service Desk 14.1. However  got the error while configuring CA Service Desk Manager.

Question asked by cbscoreteam on Feb 27, 2018
Latest reply on Mar 1, 2018 by cbscoreteam

I was doing fresh installation of CA Service Desk 14.1. However  got the error while configuring CA Service Desk Manager. Attaching the install.log file and error screenshot.

 

"2018/02/23 21.19.52.412 DEBUG [DeployThread: Configuring CA Service Desk Manager] [ProgressPage] Task State Changed. TaskID: task.configure_sdm,Configuring CA Service Desk Manager, Old State: running, New State:failed

2018/02/23 21.19.52.412 ERROR [Thread-28] [ProgressUpdateSDMConfig] Exception occurred. : sleep interrupted
2018/02/23 21.19.52.412 INFO [DeployThread: Configuring CA Service Desk Manager] [DeployThread] Saving task 'task.configure_sdm' status to DB ....
2018/02/23 21.19.52.412 INFO [DeployThread: Configuring CA Service Desk Manager] [DatabasePersister] Saving component install state to database.
2018/02/23 21.19.52.412 DEBUG [DeployThread: Configuring CA Service Desk Manager] [DatabasePersister] Insert/Update Parameters: productCode (1); currVersion (14.1); status(failed); packageId(task.configure_sdm)
2018/02/23 21.19.52.427 DEBUG [DeployThread: Configuring CA Service Desk Manager] [DatabasePersister] Query Parameters: lower(machineName) - (dchrmstkt); lower(packageid) - (task.configure_sdm); productCode(1)
2018/02/23 21.19.52.427 INFO [DeployThread: Configuring CA Service Desk Manager] [DatabasePersister] al_cdb_componentinstallstate count 1
2018/02/23 21.19.52.427 DEBUG [DeployThread: Configuring CA Service Desk Manager] [DatabasePersister] Update to al_cdb_componentinstallstate successful
2018/02/23 21.19.52.443 INFO [DeployThread: Configuring CA Service Desk Manager] [DeployThread] Task 'task.configure_sdm' status saved to DB ....
2018/02/23 21.19.52.443 DEBUG [DeployThread: Configuring CA Service Desk Manager] [ProgressPage] ProgressPage - Task Error.
2018/02/23 21.19.52.443 DEBUG [DeployThread: Configuring CA Service Desk Manager] [ProgressPage] Task Error. TaskID: task.configure_sdm,Configuring CA Service Desk Manager'"

 

 

 

Kindly update what can be the issue.

 

Regards,

Kripesh 

Outcomes