Our last update from CA was the following:
1 DIAL 800-225-5224, select Option # 1
2. Then select option # 2 and indicate 'Production Down
Q1. Has this procedure changed?
Q2. What is the turn-around time for response?
Please note the options/sub options for calling in on any issue between the hours of 8am-7pm EST are as follows:
We have 24 x 7 support. If you contact us after hours (7pm EST), a generalist will open a severity 1 issue to be handled within the hour.
Has Elissa answered your question? If yes, would you mark her answer as correct? This will close out the question and let others know that the answer has been helpful.
Thank you for that helpful information. This will be added to our Emergency / DR plan book.
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