Broadcom Customer Care

  • 1.  We are updating out emergency contact procedures and asking each vendor, what steps do we take when we have a Production Down scenario?

    Posted Feb 27, 2018 02:09 PM

    Our last update from CA was the following:

    1 DIAL 800-225-5224, select Option # 1

    2. Then select option # 2 and indicate 'Production Down

    Q1. Has this procedure changed?

    Q2. What is the turn-around time for response?



  • 2.  Re: We are updating out emergency contact procedures and asking each vendor, what steps do we take when we have a Production Down scenario?
    Best Answer

    Posted Feb 27, 2018 03:17 PM

    Hello Nick,

    Please note the options/sub options for calling in on any issue between the hours of 8am-7pm EST are as follows:

    1. Support
    2. Customer Care
      1. License Keys
      2. Support Online
      3. Education
      4. Partner
      5. Sales and General Inquiries
    3. Directory Assistance

     

    We have 24 x 7 support. If you contact us after hours (7pm EST), a generalist will open a severity 1 issue to be handled within the hour.

    Thank you!

    Elissa

     



  • 3.  Re: We are updating out emergency contact procedures and asking each vendor, what steps do we take when we have a Production Down scenario?

    Posted Mar 06, 2018 10:44 AM

    Hi Nick,

     

    Has Elissa answered your question? If yes, would you mark her answer as correct? This will close out the question and let others know that the answer has been helpful.

     

    Thanks,

    Elke



  • 4.  Re: We are updating out emergency contact procedures and asking each vendor, what steps do we take when we have a Production Down scenario?

    Posted Mar 06, 2018 04:24 PM

    Hi Elissa/Elke,

          Thank you for that helpful information. This will be added to our Emergency / DR plan book.

     

    Nick Mattera