AnsweredAssumed Answered

Connection reset error in 15.3

Question asked by clarity5.5 on Feb 28, 2018
Latest reply on Mar 1, 2018 by clarity5.5

Hi All,

 

We have recently upgraded to 15.3 patch 1 version in quality environment. There is a Java Interface which uses soap call to retrieve time sheet records.

 

After upgrade, we are continuously receiving connection reset error for execution of 10 minutes by the interface when it runs the query in PPM.

 ****************Interface Execution Started*********************

07:24:03,293 INFO  com.philips.javainterface.common.logger.MyActualHoursLogger  - [ActualHoursCommunicatorClient] Process Mode CLARITY

07:24:03,293 INFO  com.philips.javainterface.common.logger.MyActualHoursLogger  - [ActualHoursCommunicatorClient] processOldClarity():: Checking Clarity Failure folder for processing previous failed records

07:24:03,298 INFO  com.philips.javainterface.common.logger.MyActualHoursLogger  - [ActualHoursCommunicatorClient] processfromClarity():: Processing of the data from Clarity started

07:24:06,313 INFO  com.philips.javainterface.common.utils.SOAPUtilities  - [SOAPUtilities] buildExtractSOAPMsg():: Building SOAP Message for retrieving the data from Clarity

07:24:06,318 INFO  com.philips.javainterface.common.utils.SOAPUtilities  - [SOAPUtilities] :queryData():: SOAP Message for retreiving the data :

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xog="http://www.niku.com/xog"><SOAP-ENV:Header><Auth xmlns="http://www.niku.com/xog"><SessionID>26206040__5E557DDB-15B3-48E8-8B8C-F391CE6BAFC2</SessionID></Auth></SOAP-ENV:Header><SOAP-ENV:Body><Query xmlns="http://www.niku.com/xog/Query"><Code>z_actual_hours_interface</Code><Sort><Column><Name>companycode</Name><Direction>desc</Direction></Column></Sort></Query></SOAP-ENV:Body></SOAP-ENV:Envelope>

 

07:34:09,902 ERROR com.philips.javainterface.common.utils.SOAPUtilities  - [SOAPUtilities] :getClarityResponse() :: Failed to get Clarity response due to ioException :

java.net.SocketException: Connection reset

        at java.net.SocketInputStream.read(SocketInputStream.java:189)

        at java.net.SocketInputStream.read(SocketInputStream.java:121)

        at sun.security.ssl.InputRecord.readFully(InputRecord.java:442)

        at sun.security.ssl.InputRecord.read(InputRecord.java:480)

       

Kindly, let us know is there any timer introduced in 15.3.

 

Thanks,

Pragya Singh

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