I need to make Outage start date and outage end date required before close incident when impact is Entire organization
Mohamed, what kind of incidents will affect the entire organization? Please elaborate so guys here can try to help? Thanks _Chi
You should be able to make a site defined condition and attach it to each transition that can get to Closed. The site defined condition would be:
(impact = 1-Entire Organization AND
z_outage_start IS NOT NULL AND z_outage_end IS NOT NULL) OR
impact != 1-Entire Organization
Then you can put an error for it like "Outage Start Date and Outage End Date required when incident impacts Entire Organizations"
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