AnsweredAssumed Answered

I was doing fresh installation of CA Service Desk 14.1. However  got the error on step "Integrating the products".

Question asked by cbscoreteam on Mar 1, 2018
Latest reply on Mar 15, 2018 by La-Qa

I was doing fresh installation of CA Service Desk 14.1. However  got the error on step "Integrating the products". Attaching the install.log, config log file and error screenshot.

 

Config Log:

"

 

02/28 18:33:11.814 INFO Task.java 276 retCode 0: Unknown error code 0
02/28 18:33:11.814 INFO ConfigThread.java 589 Configuration progress : 11 out of 28 tasks completed.
02/28 18:33:11.814 INFO ConfigThread.java 549 Executing task# 12, task name : Validate Extension Tables
02/28 18:33:11.814 INFO Task.java 214 Running: Validate Extension Tables
02/28 18:33:11.814 INFO CheckExtensionTables.java 184 Starting CheckExtensionTables
02/28 18:33:12.972 INFO CheckExtensionTables.java 261
02/28 18:33:12.972 INFO CheckExtensionTables.java 261 COLCOUNT
02/28 18:33:12.972 INFO CheckExtensionTables.java 261 ----------
02/28 18:33:12.972 INFO CheckExtensionTables.java 261 0
02/28 18:33:12.972 INFO CheckExtensionTables.java 261
02/28 18:33:13.237 INFO CheckExtensionTables.java 214 Extension tables already updated
02/28 18:33:13.237 INFO CheckExtensionTables.java 230 CheckExtensionTables complete
02/28 18:33:13.237 INFO Task.java 276 retCode 0:
02/28 18:33:13.237 INFO ConfigThread.java 589 Configuration progress : 12 out of 28 tasks completed.
02/28 18:33:13.237 INFO ConfigThread.java 549 Executing task# 13, task name : Applying patches
02/28 18:33:13.237 INFO Task.java 214 Running: Applying patches
02/28 18:33:13.237 INFO PatchDatabaseTask.java 353 Executing altArgs >orcl_check_db -c -s dchrmstkt<
02/28 18:33:14.566 INFO ? ? Process E:\CA\SDM\bin\orcl_check_db.exe completed with exit code 99
02/28 18:33:14.566 ERROR PatchDatabaseTask.java 607 Can't connect to the database.
02/28 18:33:14.566 ERROR PatchDatabaseTask.java 665 Can not connect to the Database Server."

 

Install log file:

"2018/02/28 16.30.42.638 ERROR [DeployThread: Integrating the Products] [AutoIntegrateTask] Installation was success but one or more integration tasks failed, please see log for more details
2018/02/28 16.30.42.638 DEBUG [DeployThread: Integrating the Products] [ProgressPage] ProgressPage - Task Changed Integrating the Products
2018/02/28 16.30.42.638 DEBUG [DeployThread: Integrating the Products] [ProgressPage] Task State Changed. TaskID: task.auto_integration,Integrating the Products, Old State: running, New State:failed
2018/02/28 16.30.42.639 INFO [DeployThread: Integrating the Products] [DeployThread] Saving task 'task.auto_integration' status to DB ....
2018/02/28 16.30.42.639 INFO [DeployThread: Integrating the Products] [DatabasePersister] Saving component install state to database.
2018/02/28 16.30.42.639 DEBUG [DeployThread: Integrating the Products] [DatabasePersister] Insert/Update Parameters: productCode (0); currVersion (14.1); status(failed); packageId(task.auto_integration)
2018/02/28 16.30.42.733 DEBUG [DeployThread: Integrating the Products] [DatabasePersister] Query Parameters: lower(machineName) - (dchrmstkt); lower(packageid) - (task.auto_integration); productCode(0)
2018/02/28 16.30.42.733 INFO [DeployThread: Integrating the Products] [DatabasePersister] al_cdb_componentinstallstate count 1
2018/02/28 16.30.42.733 DEBUG [DeployThread: Integrating the Products] [DatabasePersister] Update to al_cdb_componentinstallstate successful
2018/02/28 16.30.42.749 INFO [DeployThread: Integrating the Products] [DeployThread] Task 'task.auto_integration' status saved to DB ....
2018/02/28 16.30.42.749 DEBUG [DeployThread: Integrating the Products] [ProgressPage] ProgressPage - Task Error.
2018/02/28 16.30.42.749 DEBUG [DeployThread: Integrating the Products] [ProgressPage] Task Error. TaskID: task.auto_integration,Integrating the Products"

 

And the error screen shot;

 

Kindly do the needful.

Regrads,

Kripesh

Outcomes