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CA Service Catalog - Approval process

Question asked by jwood1 on Mar 1, 2018
Latest reply on Jul 6, 2018 by jwood1

Ca Service Catalog not sending email to the approver to action


My policy is as per below....the manager of the requester is the one to approve. 


Thus, when I submit a ticket, I (as the approver) receive below email.


I am also the manager and although I can approve or reject in Catalog…

I am not receiving the mail to action. 


Could you please advise?